Presotea

Elle Montano 3 months ago

The drinks are good, but the experience was ridiculous. The ordering kiosk kept deleting our drinks and wouldn't work properly. An employee offered to help us order, but when I asked for the deal that was being advertised on the machine, she flat-out said no, she wouldn't honor it. I guess the tea business must be doing really well, because I can't imagine many small businesses can afford to turn away paying customers. How can you offer me buy 2 get 1 free and 10secs later tell me no because you’re equipment isn’t functioning. Make it make sense.

Rosa 4 months ago

I tried this tea shop recently and ordered three drinks—everything we got tasted really good, so credit to the quality of the drinks. Unfortunately, the customer service didn’t match. We weren’t greeted when we walked in, and while the staff member answered questions when I asked, there wasn’t much initiative to help. At checkout and pickup, there was no “thank you” or acknowledgment, which made the experience feel a bit unwelcoming. I think this place has a lot of potential because the drinks are great, but improving the customer service would make a big difference.

Del B a year ago

THEY CHARGE YOU MORE THAN WHAT THEIR MENU SAYS Customer service is lacking, displayed menu prices are different from what they actually charge you. Came in to order a black milk tea and strawberry snow. Price on their displayed menu showed $5.75 for Assam black milk tea and $7.00 for the strawberry snow. When the cashier rang me up I was being charged $6.00 for the Assam black milk tea and $7.50 for the strawberry snow. I asked about the price difference and was initially told by both the young female worker and young male worker that they didn't know why there was a difference in price, then they said the prices on the menu were “probably old”. When I asked if they could honor the displayed menu prices, they flatly said no. They advised they could not change the prices in their register, but the young male said he would let his manager know so they could change the displayed prices. They had no motivation to initiate any attempt to rectify the problem at present. So I asked if they could contact the manager to ask if they could honor the displayed menu prices and the male employee mumbled to me, "Yeah but we have drinks to make first." The female employee subsequently texted one

John Powell a year ago

Great Place !! My first experience and it was great. Ordered the Milk Green Tea with no sugar / syrup additives as milt was sweet enough - what a delightful drink ! New Fan !!

Richard Fung 3 years ago

Quick Summary It's great that they're bringing in these new chains into this plaza (although didn't realize they've opened since November). the drinks were spectacula Drinks- 5 stars I ordered the taro milk tea with panda bears (half crystal half regular boba) at 30% sweetness. Just the right amount of sweetness for me. Tasted fantastic. My girlfriend ordered the passionfruit tea, which was very refreshing and balanced as well Service- 5 stars Excellent service throughout. Drinks were done in about 5 minutes. Ordering process was quick and easy. The shop was nicely decorated and comfortable Miscellaneous- plenty of lot parking Bottom Line Glad to have the opportunity to try another successful chain in Presotea in Bakersfield. It's the best boba / dessert spot in Bakersfield!